This must be done in the administrator account. Enable automatic speech recognition (ASR) closed captioning for your Zoom meetings by checking Enable live transcription service in the main settings under Meeting Settings and then In Meeting (Advanced). Log into Zoom on your Internet browser - not the app. Step 1: Enable Live Transcript at the Main Account Level But until then, here are some helpful hints to share with meeting hosts as they work to enable captioning for the next event you want to attend. Follow these steps to enable Live Transcript on your account as well. Hopefully this will be less of an issue in the near future since Zoom is working to make its excellent ASR captioning (Live Transcript) service available for all webinars and meetings without needing to be enabled by the host. It's not that the hosts don't want to provide this added layer of accessibility - it's that they often don’t know about it or cannot figure out how to do it! Tips to Share with the Host of Your Next Meeting In fact it is the rare exception that an event on Zoom is captioned, even now as free ASR captions are rolling out to more and more accounts. Rarely do we find captions on streamed fitness classes, online religious services, or online classes. This happens with smaller organizations too. Whether it is college information sessions for prospective students or non-profit organizations looking to keep their supporters engaged, many of the virtual events do not provide captions - even the ASR (automatic speech recognition) ones that are available on all paid plans on Zoom. We have all learned the basic rules like keeping yourself muted when you are not speaking, but the lack of hearing loss accessibility still surprises me. Like many of us, I have attended countless webinars and virtual meetings during the pandemic.
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